23. Build campaigns around goals, not the capabilities of tools
When your organisation has spent a large amount of money on a marketing technology tool, such as a marketing automation platform, it's often tempting to try to make use of all the features that are available. However, you don't get leads by using features, you get them by executing well-designed campaigns. If you build your campaigns around specific goals, you're much more likely to generate results than if you attempt it using only the latest shiny feature in your favourite tool.